SECTION 5
TROUBLE SHOOTING
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Section 5 – Trouble Shooting Guide
The following trouble shooting guides are provided to assist you in solving any problems
that might occur with the Envelope Imager CS Printer. We have tried to make them as
complete as possible. The best advice we can offer is to make sure that the system is
setup properly, plugged in, that it has an adequate supply of ink before attempting to
trouble shoot any problem.
HP Inkjet Print Cartridges
CONDITION PROBLEM SOLUTION
Black streaks in text
Lint or paper dust on printhead. Replace the ink cartridge
Cartridge will not print
Sheet is blank even after it has gone
underneath cartridge(s).
Check to make sure the tape
is off the printhead.
Remove and reinsert the
cartridge into the carriage
holder.
Install a new print cartridge.
White streaks in text or
graphics
Poor contact between printhead and
printhead holder.
Lint or dust blocking printhead
holes.
Clean interconnects in the
cartridge holder.
Remove and reinsert the
cartridge into the holder.
Insert a new Print Cartridge.
WARNING
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!
