Troubleshooting
Xerox Phaser 3320DN/3320DNI
User Guide
109
Vertical lines If black vertical streaks appear on the page, the surface (drum part) of the print
cartridge inside the machine has probably been scratched.
• Remove the print cartridge and install a new one. (See Replacing the Print Cartridge
on page 89.)
If white vertical streaks appear on the page the inside of the machine may be dirty.
• Clean the inside of your machine. (See Internal Areas on page 91.)
If these steps do not correct the problem, contact a service representative.
Background If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper. (See Media Specifications on page 119 for
specifications.)
• Check the environmental conditions: very dry conditions or a high level of humidity
(higher than 80% RH) can increase the amount of background shading.
• Remove the old print cartridge and install a new one. (See Replacing the Print
Cartridge on page 89.)
Toner smear If toner smears on the page:
• Clean the inside of the machine. (See Internal Areas on page 91.)
• Check the paper type and quality. (See Media Guidelines on page 71.)
• Remove the print cartridge and install a new one. (See Replacing the Print Cartridge
on page 89.)
Vertical repetitive
defects
If marks repeatedly appear on the printed side of the page at even intervals:
• The print cartridge may be damaged, run a few prints through the machine and if
you still have the problem, remove the print cartridge and install a new one. (See
Replacing the Print Cartridge on page 89.)
• Parts of the machine may have toner on them. If the defects occur on the back of
the page, the problem will likely correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Load a new batch of paper. Do not open packages of
paper until necessary so that the paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid
printing over areas that have overlapping seams on the reverse side. Printing on
seams can cause problems.
• If background scatter covers the entire surface area of a printed page, adjust the
print resolution through your software application or using the printer driver options.
(See Print Procedure on page 34.)
Condition Suggested Solutions
