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Technical Support
3Com provides easy access to technical support information through a variety of services. This
appendix describes these services.
Information contained in this appendix is correct at time of publication. For the most recent
information, 3Com recommends that you access the 3Com Corporation World Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following
online systems:
• World Wide Web site
• 3Com Knowledgebase Web Services
• 3Com FTP site
World Wide Web Site
To access the latest networking information on the 3Com Corporation World Wide Web site, enter
this URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information, such as technical documentation and
a software library, as well as support options that range from technical education to maintenance
and professional services.
3Com Knowledgebase Web Services
The 3Com Knowledgebase is a database of technical information to help you install, upgrade,
configure, or support 3Com products. The Knowledgebase is updated daily with technical
information discovered by 3Com technical support engineers. This complimentary service, which
is available 24 hours a day, 7 days a week to 3Com customers and partners, is located on the
3Com Corporation World Wide Web site at:
http://knowledgebase.3com.com
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP
site. This service is available 24 hours a day, 7 days a week.