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To connect to the 3Com FTP site, enter the following information into your FTP client:
• Hostname: ftp.3com.com
• Username: anonymous
• Password: <your Internet e-mail address>
NOTE: With Web browser software, such as Netscape Navigator and
Internet Explorer, you do not need a user name and password.
Support from Your Network Supplier
If you require additional assistance, consult your network supplier. Many suppliers are authorized
3Com service partners who are qualified to provide a variety of services, including network
planning, installation, hardware maintenance, application training, and support services.
When you consult your network supplier, have the following information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable
If you are unable to consult your network supplier, see the following section on how to contact
3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical resources or from your
network supplier, 3Com offers technical telephone support services. To find out more about your
support options, go to the Web site associated with your region of the world shown below.
Region URL for Regional Web Site
Asia and the Pacific Rim ap.3com.com/contacts/support-contacts.html
Africa, Europe, and the Middle East emea.3com.com/support/supportnumbers.html
Latin America lat.3com.com/lat/support/index.html
North America csoweb4.3com.com/contactus/
When you contact 3Com for assistance, have the following information ready:
•
Product model name, part number, and serial number
•
A list of system hardware and software, including revision levels
•
Diagnostic error messages
• Details about recent configuration changes, if applicable