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Returning Products for Repair
Before you send a product directly to 3Com for repair, you must first obtain an authorization
number. Products sent to 3Com without authorization numbers will be returned to the sender
unopened, at the sender’s expense. To obtain an authorization number, go to the Web site listed
above for your region.
3Com Connection Assistant
The 3Com Connection Assistant is included on the Installation CD and is interactive software that
gives you an easy to use diagnostic and repair tool. Using this tool makes troubleshooting easier
and helps you quickly resolve problems. Go to D:\Install\Connection Assistant\Install.exe (where
D: is your CD-ROM drive) to find this utility.
Using the Connection Assistant you can:
•
Automatically check your computer and repair problems
•
Search for solutions for specific hardware or software problems
•
Connect, via the Internet, to technical support when you need assistance with your computer
hardware and software
• Get assistance even if you are not connected to the Internet
Connection Assistant Toolbar
The toolbar at the top of the Connection Assistant Home Page includes these options:
• Connection Assistant Home—clicking this link will always return you to the Connection
Assistant Home Page.
•
Assisted Service—Click this link to send a request for assistance to a technical support
engineer if you need help fixing a Network Interface Card problem.
• Options—Set different security, message, and display options for your Connection Assitant
pages.
• Help—Browse Help information for a variety of topics, links and features related to the 3Com
Connection Assistant