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68 Telephone Technical Support and Repair
B
OBTAINING SUPPORT FOR YOUR
3COM PRODUCT
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other
service benefits, you must first register your product at:
http://eSupport.3Com.com/
When you contact 3Com for assistance, have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision
level
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return materials authorization number (RMA). Products
sent to 3Com without authorization numbers clearly marked on
the outside of the package will be returned to the sender
unopened, at the sender’s expense. If your product is registered