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18
C
HAPTER
2: USB I
NSTALLATION
11 Verify that you have selected 3Com HomeConnect Cable
Modem then select Yes, I want to uninstall this device.
12 Click Next.
13 Click Finish when Windows informs you that it has
successfully uninstalled the selected device.
Troubleshooting the USB Installation
I cannot access my e-mail or Internet service.
■
Check all connections. Make sure the cable line is
securely connected to the cable jack on the back of the
modem. Verify that the USB cable is securely plugged
into both the modem and the computer. Make sure the
power adapter is properly plugged into both the
modem and a wall outlet or surge protector. If the cable
modem is properly connected, the Cable Modem Power
and Link Status indicator lights on the front of the
modem should all be a solid color.
■
Power cycle the cable modem by unplugging the power
jack from its electrical outlet and then plugging it back
into the outlet. Then try reconnecting to your cable
service provider.