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Appendix E:
Product Support Services
Product Registration
Fill in the Owner Registration Card and mail it to Accton Technology Corporation.
Accton will keep your record and inform you of any new Accton unit developments.
Problem Report
If problems occur during unit operation, please check the adapter configuration settings,
cables, connectors, network terminators, hardware compatibility and other network
components.
Write a description of the problem, including what problems occurred, when they
occurred, duration of the problems, the unit number, serial number, hardware, software
and the DOS version that you are using. Then contact your dealer or Accton Technology
Corporation for assistance.
Hardware Repair Service
You must get an RMA (Return Materials Authorization) number before returning any
hardware for repair. To obtain this number please inform Accton of your company
name, address, unit name and model number, contact person, telephone number, and a
problem description list. If your unit is under repair warranty you must also give your
purchase date. Carefully pack your hardware. If possible, use the original carton. Mark
the RMA number on the carton and send it to your dealer.