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Chapter 4 125
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 235.
Symptoms (Verified) Go To
Power On Issue Page 126
No Display Issue Page 127
LCD Failure Page 129
Internal Keyboard Failure Page 129
Touch Pad Failure Page 130
Internal Speaker Failure Page 130
Internal Microphone Failure Page 132
ODD Failure Page 134
Rightside USB Failure Page 137
Modem Failure Page 137
WLAN Failure Page 138
Acer EasyLaunch Button Failure Page 138
Acer MediaTouch Failure Page 139
Fingerprint Reader Failure Page 139
Thermal Unit Failure Page 140
HDTV Switch Failure Page 140
Other Functions Failure Page 141
Intermittent Failures Page 142
Undermined Failures Page 142
Chapter 4