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Chapter 4 149
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 245.
Symptoms (Verified) Go To
Power On Issue Page 150
No Display Issue Page 151
LCD Failure Page 153
Internal Keyboard Failure Page 153
Touchpad Failure Page 154
Internal Speaker Failure Page 154
ODD Failure Page 157
WLAN Failure Page 160
Thermal Unit Failure Page 160
Other Functions Failure Page 161
Intermittent Failures Page 162
Undermined Failures Page 162
Chapter 4