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Chapter 4 67
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) Go To
Power failure. (The power indicator does not
go on or stay on.)
“Power System Check” on page 69.
POST does not complete. No beep or error
codes are indicated.
“Fingerprinter Function Check” on page 70
“Undetermined Problems” on page 83
POST detects an error and displayed
messages on screen.
“Error Messages List” on page 72
Other symptoms (i.e. LCD display problems or
others).
“Fingerprinter Function Check” on page 70
Symptoms cannot be re-created (intermittent
problems).
Use the customer-reported symptoms and go
to “Fingerprinter Function Check” on page 70
“Intermittent Problems” on page 83
“Undetermined Problems” on page 83
Troubleshooting
Chapter 4