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Chapter 4 139
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 279.
Symptoms (Verified) Go To
Power On Issue Page 140
No Display Issue Page 141
LCD Failure Page 143
Internal Keyboard Failure Page 144
TouchPad Failure Page 145
Internal Speaker Failure Page 146
Internal Microphone Failure Page 147
USB Failure Page 149
Other Function Failure Page 149
Chapter 4