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Total Access 600 Series User Manual © 2002, ADTRAN, Inc.
Total Access 600 Series SHDSL IAD User Interface Guide/64200683L1-31B
Page 8
Customer Service, Product Support Information, and Training
ADTRAN will repair and return this product if within ten years from the date of shipment the product does
not meet its published specification or the product fails while in service.
A return material authorization (RMA) is required prior to returning equipment to ADTRAN. For service,
RMA requests, training, or more information, use the contact information given below.
Repair and Return
If you determine that a repair is needed, please contact our Customer and Product Service (CAPS)
department to have an RMA number issued. CAPS should also be contacted to obtain information
regarding equipment currently in house or possible fees associated with repair.
Identify the RMA number clearly on the package (below address), and return to the following address:
ADTRAN Customer and Product Service
901 Explorer Blvd. (East Tower)
Huntsville, Alabama 35806
RMA # _____________
Pre-Sales Inquiries and Applications Support
Your reseller should serve as the first point of contact for support. If additional pre-sales support is needed,
the ADTRAN Support web site provides a variety of support services such as a searchable knowledge
base, latest product documentation, application briefs, case studies, and a link to submit a question to an
Applications Engineer. All of this, and more, is available at:
http://support.adtran.com
When needed, further pre-sales assistance is available by calling our Applications Engineering
Department.
CAPS Department (256) 963-8722
Applications Engineering (800) 615-1176