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Host RJ-11 IP Gateway User Guide, version 45
APPENDIX C Warranty Terms and Conditions
The following terms and conditions ("Warranty Terms") govern the warranty services offered to
you ("Customer") by AIRLINK COMMUNICATIONS, INC. ("AirLink"), located at 3159 Corpo
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rate Place, Hayward, CA 94545, in connection with the sale and licensing of AirLink software and
hardware.
Standard Software Warranty
AirLink warrants that the AirLink software ("Software") licensed hereunder will perform in sub-
stantial conformance to the applicable AirLink software specifications during the warranty period.
The warranty period is ninety (90) days from the date of delivery of the Software to Customer. Air
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Link's sole obligation with respect to this express warranty shall be, at AirLink's option, to refund
the license fee paid by Customer for any defective Software or to replace the Software with Soft
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ware that substantially conforms to AirLink's applicable software specifications.
One Year Standard Equipment Warranty
For a period of one year from delivery, AirLink warrants that the hardware products ("Hardware")
will meet AirLink's standard specifications and will be free from defects in materials and workman
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ship.
Remedy
If under normal use the Software and/or Hardware (collectively, the "Products") prove to have any
such defect and the Customer notifies AirLink of such defect within the warranty period, AirLink,
at its option, will either repair or replace the same without charge. The warranty does not apply if
the serial number label or any warranty voiding label has been removed or if the Product has been
subjected to physical abuse, improper installation, or modification not authorized by AirLink, or if
the Product was used in a manner for which it was not intended. Products will be accepted for
repair or replacement upon written authorization and in accordance with instructions of AirLink.
Customer will obtain a Return Material Authorization ("RMA") number from AirLink's Customer
Support, fill out an RMA submission form, and enclose it with the product. Transportation
expenses associated with returning such Products to AirLink will be borne by Customer. AirLink
will pay the costs of return transportation of the repaired or replaced Products. Please contact Air
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Link's support group via email at support@airlink.com or telephone at 510-781-9760 to obtain an
RMA number. Products deemed by AirLink to be DOA (dead on arrival) may be returned to Air
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Link for repair, at AirLink's expense, using the standard RMA procedures.