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5 Troubleshooting
I cannot access the Web-based Configuration Utility from the
Ethernet computer used to configure the router.
• Check that the LAN LED is on. If the LED is not on, verify
that the cable for the LAN connection is firmly connected.
• Check whether the computer resides on the same subnet
with the router’ s LAN IP address.
• If the computer act as a DHCP client, check whether the
computer has been assigned an IP address from the DHCP
server. If not, you will need to renew the IP address. See
the check/renew IP address section under ‘ 3.2 Setting up
TCP/IP’ for instructions.
• Use the ping command to ping the router’ s LAN IP address
to verify the connection.
• Make sure your browser is not configured to use a proxy
server.
• Check that the IP address you entered is correct. If the
router’ s LAN IP address has been changed, you should
enter the reassigned IP address instead.
I can browse the router’s Web-based Configuration Utility but
cannot access the Internet.
• Check if the WAN LED is ON. If not, verify that the physical
connection between the router and the DSL/Cable modem
is firmly connected. Also ensure the DSL/Cable modem is
working properly.
• If WAN LED is ON, open the System Overview page of the
Web configuration utility and check the status group to see
if the router’ s WAN port has successfully obtained an IP
address.
• Make sure you are using the correction method (DHCP
client, PPPoE client, or Manual Config) as required by the
ISP. Also ensure you have entered the correct settings