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Using the DVD/CD Duplicator
Troubleshooting Image Manager
1. If the Image manager is not starting and the screen displays this Error
message, please make sure that the duplicator is in USB Mode. The
duplicator’s screen will display as “Leave USB Mode, Press ESC Key”
while it is in USB Mode.
2. To make sure the duplicator has been properly installed in Windows, go
to Device Manager and check to make sure that the devices highlighted
below are being displayed without errors. Please note that the exact
name of the device may be different. If the HDD belonging to the
duplicator is not displayed, then the Image Manager program will
display the above error.
3. If the HDD is being properly recognized in Windows, try exiting USB
Mode and then scroll to the Setup menu, press ENTER and then scroll
to the Format HDD submenu option and press ENTER to format the
HDD. Please note that any information on the HDD will be erased. If
the HDD needs to be reformatted, the reason may be because the power
was cut while the drive was in use.