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Appendix C
Technical Support Fax Order
Name _________________________________________________________________
Company______________________________________________________________
Address _______________________________________________________________
City______________________ State/Province_______________________________
Zip/Postal Code ________________Country_______________________________
Phone______________________________ Fax________________________________
Incident Summary
Model number of Allied Telesyn product I am using _______________________
Firmware release number of Allied Telesyn product_______________________
Other network software products I am using (e.g., network managers)
______________________________________________________________________
______________________________________________________________________
Brief summary of problem ______________________________________________
______________________________________________________________________
Conditions (List the steps that led up to the problem.)_____________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Detailed description (Please use separate sheet)
Please also fax printouts of relevant files such as batch files and configuration
files. When completed, fax this sheet to the appropriate Allied Telesyn office.
Fax numbers can be found on page 23.