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Preface
14
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales or corporate information.
Online Support You can request technical support online by accessing the Allied Telesis
Knowledge Base from the following web site:
www.alliedtelesis.com/support. You can use the Knowledge Base to
submit questions to our technical support staff and review answers to
previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Warranty For the SwitchBlade x3112 hardware warranty information, refer to the
Allied Telesis web site at www.alliedtelesis.com/warranty.
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesis without a
RMA number will be returned to the sender at the sender’s expense. For
instructions on how to obtain an RMA number, go to the Support section
on our web site at www.alliedtelesis.com.
For Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information at our
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Management
Software Updates
New releases of the Switchblade x3112 Management Software for our
managed products are available on our Allied Telesis web site at
http://www.alliedtelesis.com/support/software/.
Go to “Where to Find Web-based Guides” on page 13 for instructions on
navigating to this information.