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Status Indicators
Status indicators are located on the display panel inside the enclosure.
Green indicates the UPS is on utility power. Yellow indicates the UPS is on battery
power.
Green indicates DC output power is present.
Red indicates that the battery is not connected or the battery needs to be replaced.
Refer to the Battery Replacement section.
Service, Contact and Warranty Information
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. If the problem persists, contact APC Customer Support through the APC Web site,
www.apc.com
.
Note the model number of the unit, the serial number, and the date purchased. If you call
APC Customer Support, a technician will ask you to describe the problem and try to solve it
over the phone, if possible. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
If the unit is under warranty, repairs are free. If not, there is a repair charge.
Procedures for servicing or returning products may vary internationally. Refer to the APC
Web site, www.apc.com
.
2. Pack the UPS in its original packaging.
Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
Do not ship with the battery installed inside the enclosure. Ship the battery and the enclosure
separately.
How to Contact APC
Refer to the APC Web site, www.apc.com.