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990-1137, 3/02 12
SERVICE
1. Review the problems discussed in the Troubleshooting section of this manual to eliminate com-
mon problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common prob-
lem.
3. If the problem persists, call APC Customer Service or visit the APC website (www.apc.com
).
• Note the model number of the unit, the serial number, and the date purchased. If you call
APC Customer Service, a technician will ask you to describe the problem and try to solve it
over the phone, if possible. If this is not possible the technician may arrange for the unit to
be serviced or may issue a Returned Material Authorization Number (RMA#).
• If the unit is under warranty, repairs are free. If not, there is a repair charge.
• Procedures for servicing or returning your unit may vary internationally. Please contact the
APC Customer Service office in the appropriate country (www.apc.com/support
) for ques-
tions about warranty and RMA.
4. Pack the unit in its original packaging. If the original packing is not available, ask APC Cus-
tomer Service about obtaining a new set.
Pack properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage
sustained in transit is not covered under warranty.
Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.
5. Mark the RMA# on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address given to you by Customer Service.