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Specification guide
Single UPS, three-phase, 160 to 500 kVA
(cont.)
APC by Schneider Electric Edition - 01/2010 Single UPS spec - p.
11
ω Inspection of incoming components, tests on discrete subassemblies
ω Complete functional checks on termination of manufacture.
The equipment shall be subject to burn-in under load conditions prior to shipping.
Final checks and adjustments shall be recorded in a report drafted by the quality-inspection department of the
supplier.
Certification of the industrial facilities in compliance with ISO 9001 or 9002 shall be required.
13.2. Quality system
The UPS must be designed using an ISO 9001 quality system and a dependability study to ensure maximum
reliability.
14. Services
14.1. Maintenance
The supplier shall propose contracts covering four levels of maintenance.
ω Level one: simple checks and settings, procedures accessible without any dismounting and involving no risk.
ω
Level two: preventive maintenance, checks not inhibiting continuous operation of the system and preparing
operators for Manufacturer services.
ω
Level three: trouble-shooting. Repairs by standard exchange of subassemblies and functional power and control
components. Preventive-maintenance operations, both systematic and when indicated by qualified diagnosis.
ω
Level four: major preventive and corrective maintenance operations or technical upgrades during start-up,
operation or renovation of the UPS installation and recycling of equipment or components representing a risk.
These operations require the use of devices and means that have been calibrated by certified organizations.
14.2. Technical competency
ω Customer operators: the supplier shall offer a level 2 training program.
ω Service personnel: the supplier shall ensure that service personnel are qualified for level 4.
14.3. Functional components - organization of supplier services
ω Sufficient geographical proximity of the supplier or an authorized agent shall ensure reasonable access times to
the customer site in view of reducing the mean time to repair (MTTR). The supplier shall be in a position to offer a
contract limiting the response time to four hours.
ω The supplier's logistics system and the availability 24 hours a day of original replacement parts shall similarly
contribute to reducing to the greatest extent possible the mean time to repair (MTTR).
14.4. System start-up
The system and equipment shall be started up on site by the supplier or its authorized agent. The procedure shall
include checks on the characteristics of the upstream and downstream protection devices and on the UPS
installation parameters
.
14.5. Replacement parts
The suppler shall undertake to provide certified original replacement parts for at least ten years following the date
of delivery.
14.6. Recycling and renovation/substitution
At the end of the UPS service life, the supplier shall guarantee the continuity of service of the customer's
installations if necessary, including dismantling of equipment and replacement of equipment, in compliance with
applicable standards on environmental protection.
15. Warranty
The rectifier, charger and inverter subassemblies shall be guaranteed (parts and labor on site) for one year
following the start-up date.
The sealed lead-acid battery shall be covered by the same warranty as the UPS.