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SURTA 1500XL/1500XLJ/2200XL Series 100/120 Vac Tower/Rack-Mount 2U10
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button once to turn on the UPS.
The UPS is not connected to utility
power.
Ensure that the power cable is securely connected to the utility power supply.
The input circuit breaker has tripped. Reduce the load to the UPS, disconnect nonessential equipment and reset the
circuit breaker.
The unit shows very low or no input
utility voltage.
Check the utility power supply to the UPS by plugging in a table lamp. If the
light is very dim, check the utility voltage.
The battery connectors are not
securely connected.
Ensure that all battery connections are secure.
The UPS will not turn off
The unit has not been turned off. Press the OFF button once to turn off the UPS.
There is an internal UPS fault. Do not attempt to use the UPS. Disconnect the UPS from utility and battery
power. Have the UPS serviced immediately.
UPS beeps occasionally
The UPS is in normal operation. None. The UPS is protecting the connected equipment.
Press the
ON button to silence the alarm.
The UPS is operating on battery, while connected to input utility power
The input circuit breaker has tripped. Reduce the load to the UPS, disconnect nonessential equipment and reset the
circuit breaker.
There is very high, very low, or
distorted input line voltage.
Move the UPS to a different outlet on a different circuit. Test the input voltage
with the utility voltage display.
A connected generator is an
inappropriate size.
XLJ models do not support the use of a generator.
Check the UPS and generator specifications for compatibility.
UPS does not provide expected backup time
The UPS battery is weak due to a
recent outage or is near the end of its
service life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider replacing
the battery even if the Replace Battery LED indicator is not yet illuminated.
A UPS overload condition has occurred. Check the UPS Load indicator. Disconnect nonessential equipment.
Site Wiring Fault indicator is illuminated
The UPS is connected to an improperly
wired utility outlet.
Wiring faults detected include missing ground, hot-neutral polarity reversal
and overloaded neutral circuit.
Do not attempt to use the UPS. Disconnect the UPS from utility and battery
power. Contact a qualified electrician to correct the building wiring.
All indicators are off and the UPS is connected to utility service
The UPS has been shut down or the
batteries are discharged from extended
usage.
None. The UPS will restart automatically when utility power returns and
configuration criteria have been met.