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Mac mini (Late 2009) Symptom Charts — Communications 41
2009-11-03
Wireless Input Device Doesn’t Pair
Quick Check
Symptoms Quick Check
Wireless Input Device Doesn’t
Pair
Can’t get system to recognize •
the Bluetooth keyboard or
mouse
Remove and reinstall the batteries for the device.1.
Check that device is powering on.2.
Use known-good batteries with the device.3.
Ensure that device is being used within range. 30 4.
ft. for Bluetooth devices.
Ensure that the latest Software Updates have 5.
been applied.
Deep Dive
Check Result Action Code
Without any wired input 1.
devices connected, start the
computer. Does the computer
show the Bluetooth Mouse
Setup assistant?
Yes Bluetooth hardware is active.
Go to step 4
No Inspect and reseat AirPort/
Bluetooth ex cable to
AirPort/Bluetooth card.
Replace a damaged cable. Go
to step 2
X03
Restart the machine without 2.
any wired input devices
attached. Does the computer
show the Bluetooth Mouse
Setup assistant?
Yes Bluetooth hardware is active.
Go to step 4
No Reseat the AirPort/Bluetooth
card to the logic board. Go to
step 3
Restart the machine without 3.
any wired input devices
attached. Does the computer
show the Bluetooth Mouse
Setup assistant?
Yes Bluetooth hardware is active.
Go to step 4
No Replace the AirPort/Bluetooth
card.
M11
With a wireless mouse on, and 4.
in discoverable mode, can you
successfully pair the mouse
with the assistant?
Yes Check for stability. Go to step
5
No Go to Wireless Device Loses
Connection symptom