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Mac mini (Late 2009) Symptom Charts — Communications 44
2009-11-03
Log into new Admin User 5.
account. With the device
on, run the Bluetooth Setup
Assistant. Can you successfully
pair the device with the New
User?
Yes User-based issue.
Troubleshoot software on
User account. No repair
needed.
No Remove the following le: /
Library/Preferences/com.
apple.Bluetooth.plist Go to
step 6
Restart the computer, With the 6.
device on, run the Bluetooth
Setup Assistant. Can you
successfully pair the device?
Yes Go to step 7
No Go to AirPort/Bluetooth:
Defective Wireless Device
symptom
With the device paired and 7.
connected, is the device
connection stable if used
normally?
Yes Issue resolved
No Check device documentation
on standard length of
operation, and other
operational factors. Go to
step 8
Is the device performing to 8.
stated specications?
Yes Educate User. Issue resolved.
No Replace device.