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24 Chapter 5 Troubleshooting
5. Troubleshooting
When I start Windows 95/98, the system locks up when the Windows logo is
displayed. How can I get the system to start so that I can verify that the SCSI
card is functioning normally?
1. Start or restart your computer.
2. (For Windows 95:) When the message “Starting Windows 95” appears, press
and release the F8 function key while the text is on your screen.
(For Windows 98:) When the message “Starting Windows 98” appears, press
and release the Ctrl key while the text is on your screen.
3. From the menu that is displayed, select Safe Mode. (It may take several minutes
for Windows 95/98 to load.)
4. If the system completes the boot to the desktop, the core software is functional;
resources, software conflicts, and/or hardware need to be checked.
5. If the system still fails to boot, and the boot drive is connected to an EIDE
controller, shut down the system, remove the ASUS LS99 SCSI card, and restart
the computer.
6. Verify that an IRQ is available by viewing resources in System Properties.
7. Under the Control Panel, verify that the operating system is set to Optimal
Performance by checking the Performance tab under System Properties. (Make
sure you are not in Safe Mode.)
How can I tell if the ASUS LS99 SCSI card driver is loading properly?
1. Right click on the My Computer icon on the Windows desktop.
2. Select Properties from the menu.
3. Click the Device Manager tab
4. Double-click the SCSI Controller icon. The software driver for the ASUS LS99
SCSI card is listed as AIC-7899 Ultra160 PCI SCSI Controller.
• If the driver is listed, the ASUS LS99 SCSI card driver is loading properly.
• If the driver is listed but has an exclamation mark inside a yellow circle,
the software driver may conflict with other hardware using the same
resources. Double-click the icon to see the device status and possible
solutions.
• If the driver is listed but has an “X” inside a red circle, the ASUS LS99
SCSI card software driver is disabled and isn’t loading.
• If the SCSI Controller icon or the ASUS LS99 SCSI card software driver
is not listed, reinstall the driver. (For instructions on how to do this, refer to
the Ultra160 Family Manager Set User’s Guide.)