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IMPORTANT SERVICE INFORMATION
If a Problem Occurs
Most operational questions can be answered by referring to this "Setup Guide and Operation Manual"
Also, for your convenience, you will find answers to most frequently asked
questions on our website at www.sharpusa.com/, or by sending e-mail to faxsupport@sharpsec.com.
Should you require further assistance, call 1-877-794-8675; a Customer Relations Specialist will
assist you. Before your call, please be ready to provide the model number of your product, serial
number, date of purchase, description of the problem, and a valid credit card number (should it be
required).
How Exchange is Obtained
A replacement unit in exchange for your fax is provided by Sharp to any U.S. location. You will be
required to provide consent for acceptance of an exchange unit and provide credit card authorization.
At that time, Sharp will ship to you, at no cost, an exchange for your defective product. The exchange
unit we ship to you will be new or remanufactured. Upon your receipt of the exchange unit, packaging
and shipping instructions will be enclosed for you to return the defective unit. Upon Sharp's receipt of
the defective unit, your credit card hold will be released.
How Warranty Repair Service is Obtained
If you prefer that we repair your unit instead of replacing it, our Customer Relations Specialists at 1-
877-794-8675 will explain how to obtain warranty repair service. Please be sure to retain the
original packaging materials in order to facilitate shipment. Upon repair of your unit, Sharp will
promptly return it at no cost to you at any U.S. location.
What You Must Do
Your Product is designed to perform with a minimum amount of user maintenance. However, you are
responsible for the required user maintenance described in the "Operation Manual". This requires user
maintenance including replacement of the imaging film and battery, cleaning of the unit and removal
of dust and foreign matter, clearing of paper misfeeds, and proper routine and preventive maintenance.
Service After Expiration of Warranty Coverage
Should you require service repair after warranty coverage has expired, contact Sharp at 1-877-794-
8675 for information.
To Purchase Consumables From Sharp
Visit www.sharpplace.com/ or call Sharp at 1-877-794-8675 to order replacement Sharp Thermal
Ribbons & Accesories. Before your call, please be ready to provide the model number of your
product, and a valid credit card number. Consumables may also be obtained through your reseller.