27
section
Troubleshooting
KEYBOARD
Problem:
Computer does not detect keyboard and I get a keyboard error reported at
boot up.
Solution:
•CheckthatthekeyboardcablebetweentheKVMSwitchandthecomputeris
connected properly. Tighten any loose connections.
•Tryswappingyourkeyboardwithadifferentone.
•Tryconnectingthecomputertoadifferentport.
•Ifyouareusingthekeyboardsoftwarethatwasincludedwithyourkeyboard,
uninstall it and install the standard Microsoft keyboard driver.
MOUSE
Problem:
Mouse is lost when I switch to a different channel.
Solution:
•Checkthatthemouseyouareusingisconnectedproperlytotheconsoleofthe
KVM Switch.
•Ifyouareusingamousedriverthatwasincludedwithyourmouse,uninstallit
and install the standard Microsoft mouse driver.
•Disconnectandreconnectthemousecableattachedtothechannelwithwhich
you are experiencing problems to resynchronize the mouse connection.
•Attachthemousedirectlytothecomputerwithwhichyouareexperiencing
mouse problems.
•Ifthecomputerjustawokefromstandbymode,allowuptooneminutetoregain
mouse function.
•Deactivatepower-managementschemesonthePCwithwhichyouare
experiencing problems.
•Tryswappingthemousewithadifferentone.