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3. Troubleshooting
Q: When installing the software, which driver should I
choose? The PS/2 Mouse on COM1 or Serial Mouse
on COM2?
A: If you are using a PS/2 mouse (refer to section 1.2) then
the driver must state that it is using a PS/2 driver. If you
are using a Serial mouse (refer to section 1.2) then the
driver must state that it is using a Serial driver on COM1
or COM2.
Q: I can get into Windows
®
or into "Safe Mode" but I
cannot use the mouse.
A: If you have more than one driver, this could be causing
your computer to boot in safe mode or not allow your
mouse to work at all. If you are using a PS/2 mouse
then the driver must state that it is using a PS/2 driver.
If you are using a Serial mouse then the driver must
state that it is using a Serial driver on COM1 or COM2.
If you have a Serial Mouse and you are not sure whether
you are using COM1 or COM2 then try moving the
mouse to another serial port on the back of your
computer, (most computers have two, if you have
only one, it will more than likely be COM1). If you
have more than one driver, you must remove the
excess drivers.
Q: If I have more than one mouse driver how do I
remove the driver without the mouse control? How
do I boot into normal Windows
®
mode?
A: Use your "Windows
®
"Key at the bottom left hand
corner of your keyboard if you have one; if not, press