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Heavy Duty Edge Switches Installation and User Guide(07/05)
63
4. If the problem is isolated to a network device other than the LBHXXX and
LBHXXX Series 10/100 Mb/s switch product, it is recommended that
the problem device is replaced with a known good device. Verify whether or
not the problem is corrected. If not, go to Step 5 below. If the problem is
corrected, the LBHXXX Series Switch and its associated
cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the LBHXXX Series 10/100 Mb/s Switch unit or if
unknown, contact BLACK BOX, Inc by phone at (724) 746-5500 or by
other appropriate method
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;