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If experiencing this problem… Try this solution…
No power (all indicator lights
are ‘Off”):
•
Verify that the AC power cord connection
has been made at both the outlet and the
printer; also, ensure the power switch is
‘On’.
•
Verify that the AC outlet is functioning, or
try moving the printer to another AC
circuit.
• The AC cord may be damaged; replace it.
•
The line fuse may be blown; call for
service.
Nothing is printing (labels
advance normally, but no
image is printed):
Examine the used ribbon for an image:
If there is an image on the used ribbon:
Ÿ Verify that the ribbon was properly loaded
per Section 3.3.
Ÿ If properly loaded, the wrong coating
configuration was used. (To verify the
inked side, press the adhesive backing of a
label against the ribbon surface. Ink will
only lift from the coated side of the
ribbon.) Clean the printhead (see Section
5.3.1); then replace the ribbon with the
correct type for the printer, Section 3.3.
If there is no image on the used ribbon:
• Run any Quick Test Label; see Section 4.3.
If an image printed, then check the
protocol and port settings for both the
printer and host. These must match.
•
The heat setting may be too low. Make an
adjustment in the software program or
through the Front Panel. (The same
functional commands from the host
computer override the menu settings.)
•
The media/ribbon combination may be
incorrect. Contact a Media Representative.
•
The printhead or printhead cable(s) may be
loose; power ‘Off’ the printer then
reconnect; see Section 5.2 for locations.