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If experiencing this problem… Try this solution…
Nothing happens when trying
to print using a software
program:
• Ensure that the printer is at READY.
•
Observe the Front Panel, if the READY
light does not flash as you send the format
check the protocol and port settings
between the printer and host.
•
Ensure the interface cable meets the
requirements found in Section 3.0.1.
Poor print quality:
•
The printhead may need cleaning; see
Section 5.3.1.
•
Adjust the Heat and Print Speed settings
through the Front Panel or by host
commands; see Section 4.1.3. (The same
functional commands from the host
computer override the menu settings.)
•
The media/ribbon combination may not be
compatible; see Section 2.1.
•
The Printhead Leveling Cam may be
incorrectly adjusted; see Section 5.1.1.
•
The Platen Roller may be dirty or worn;
see Section 5.3.2.
•
The Printhead Burn Line may need
adjusting; see Section 5.1.2.
Skips labels when printing:
•
Quick Media Calibration may be needed;
see Section 3.4.
•
The Media Sensor may be out of position;
readjust the position; see Section 3.2.
•
The format may be within 1/8 inch of the
label’s edge. Try reducing or moving the
format slightly.
Unable to print rotated text:
The characters may be formatted outside the
label dimensions. Ensure the row/column
values provide enough room for the height of
the characters or bar code to be printed. See
the Programmer’s Manual for details.