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Brother
®
90 Days/One Year Limited Warranty and Replacement Service
(For USA Only)
Who is covered:
• This limited warranty (“warranty”) is given only to
the original end-use/retail purchaser (referred to in
this warranty as “Original Purchaser”) of the
accompanying product, consumables and
accessories (collectively referred to in this
warranty as “this Product”).
• If you purchased a product from someone other
than an authorized Brother reseller in the United
States or if the product was used (including but not
limited to floor models or refurbished product),
prior to your purchase you are not the Original
Purchaser and the product that you purchased is
not covered by this warranty.
What is covered:
• This Product includes a Machine and Consumable
and Accessory Items. Consumable and Accessory
Items include but are not limited to label cassettes,
cutters, stamps, power adapters, cases and
batteries.
• Except as otherwise provided herein, Brother
warrants that the Machine and the accompanying
Consumable and Accessory Items will be free
from defects in materials and workmanship, when
used under normal conditions.
• This warranty applies only to products purchased
and used in the United States. For products
purchased in, but used outside, the United States,
this warranty covers only warranty service within
the United States (and does not include shipping
outside the United States).
What is the length of the Warranty Period(s):
• Machines have a two-stage warranty: 90 days from
the original purchase date and an additional
warranty up to one year from the original purchase
date.
• Consumable and Accessories Items accompanying
the Machine have a one-stage warranty: 90 Days
from the original purchase date.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper
or abnormal use, misuse, neglect or accident
(including but not limited to transporting this
Product without the proper preparation and/or
packaging);
(3) Damage caused by another device or software
used with this Product (including but not limited to
damage resulting from use of non Brother
®
-brand
parts and Consumable and Accessory Items);
(4) Consumable and Accessory Items that expired in
accordance with a rated life; and,
(5) Problems arising from other than defects in
materials or workmanship.
This limited warranty is VOID if this Product has been
altered or modified in any way (including but not
limited to attempted warranty repair without
authorization from Brother and/or alteration/removal
of the serial number).
What to do if you think your Product is eligible for
warranty service:
Report your issue to either our Customer Service
Hotline at 1-877-478-6824
or a Brother Authorized
Service Center within the applicable warranty
period
. Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of sale
showing that this Product was purchased within the
U.S. For the name of local Brother Authorized Service
Center(s), call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized
Service Center, you may be required to deliver (by
hand if you prefer) or send the Product properly
packaged, freight prepaid, to the Authorized Service
Center together with a photocopy of your bill of sale.
You are responsible for the cost of shipping,
packing product, and insurance (if you desire). You
are also responsible for loss or damage to this
Product in shipping.
What Brother will do:
First 90 Days
: If the problem reported concerning your
Machine and/or accompanying Consumable and
Accessory Item(s) is covered by this warranty and
if
you first reported the problem to Brother or an
Authorized Service Center within 90 days from the
date of original purchase, Brother or its Authorized
Service Center will repair or replace the Machine and/
or accompanying Consumable and Accessory Item(s)
at no charge to you for parts or labor. The decision as
to whether to repair or replace the Machine and/or
accompanying Consumable and Accessory Item(s) is
made by Brother in its sole discretion. Brother reserves
the right to supply a refurbished or remanufactured
replacement Machine and/or accompanying
Consumable and Accessory Item(s) and use
refurbished parts provided such replacement products
conform to the manufacturer’s specifications for new
product/parts. The repaired or replacement Machine
and/or accompanying Consumable and Accessory
Item(s) will be returned to you freight prepaid or made
available for you to pick up at a conveniently located
Authorized Service Center.