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13 - 11 TROUBLESHOOTING
1
If you changed the login password, you must change the
password in both the Brother Print/Fax server (using the
SET NETWARE PASSWORD command if you are using the
BRConfig software or by using a web browser or the BRAdmin
Professional utility) and in the file server (using the PCONSOLE
Print Server Information Change Password
command).
2
If you created the print queue using PCONSOLE and BRConfig
instead of BRAdmin Professional utility, make sure that you
have enabled at least one NetWare file server using the
SET NETWARE SERVER servername ENABLED command.
3
Have you exceeded your NetWare user limit?
4
Make sure that the Print server name you used in PCONSOLE
exactly matches the name that is configured in the Print/Fax
server, and make sure it is defined as a Queue Server for the
print queue.
5
If you are running both 802.3 and Ethernet II frames on different
file servers on your network, there is a possibility that the Print/
Fax server may not make a connection to the desired file server.
Try forcing the frame type to the desired one using the
SET NETWARE FRAME command from the Print/Fax server
remote console or using BRAdmin Professional utility.
6
If you are using DOS CAPTURE statement and losing portions
of your print job, try setting the TIMEOUT parameter in your
CAPTURE statement to a higher value (at least 50 seconds for
Windows
®
).
AppleTalk Troubleshooting
In case of using Postscript driver, if you cannot print from an
AppleTalk for Macintosh computer and you have checked the
hardware and network as described in the previous steps, then
check the following:
1
Make sure that you are running Phase 2 AppleTalk and that you
have selected the correct network interface from the AppleTalk
Control Panel on the Macintosh.