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Troubleshooting
7
Did your previous printing
job fail?
wired/
wireless
If the failed printing job is still in the print queue of your computer, delete
it.
Double-click the printer icon in the following folder and then choose the
Cancel All Documents in the Printer menu:
(Windows
®
XP/Windows Server
®
2003)
Start and Printers and Faxes.
(Windows Vista
®
)
, Control Panel, Hardware and Sound and then Printers.
(Windows
®
7)
, Devices and Printers and then Printers and Faxes.
(Windows Server
®
2008)
Start, Control Panel and Printers.
Are you connecting the
Brother machine to the
network using wireless
capabilities?
wireless Print the WLAN report to confirm the state of the wireless connection.
(For how to print, see Printing the WLAN report (For HL-5470DW(T) and
HL-6180DW(T)) uu page 42.)
If there is an error code on the printed WLAN report: uu Quick Setup
Guide: Troubleshooting.
See The Brother machine is not found on the network during the printer
driver installation. uu page 79.
I have checked and tried all
of above, however the
Brother machine does not
print. Is there anything else I
can do?
wired/
wireless
Uninstall the printer driver and reinstall it.
I'm using security software.
Question Interface Solution
Did you choose to accept
the security alert dialog
during the printer driver
installation, applications'
start-up process or when
using the printing features?
wired/
wireless
If you did not choose to accept the security alert dialog, the firewall function
of your security software may be rejecting access. Some security software
might block access without showing a security alert dialog. To allow access,
see the instructions of your security software or ask the manufacturer.
The Brother machine cannot print over the network.
The Brother machine is not found on the network even after successful installation. (continued)
Question Interface Solution