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CHAPTER ELEVEN
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If
the copy looks good, the problem is probably not your fax machine. Check
the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static
or interference on the phone line. If the copy looks bad, clean the
scanner area. If there is still a problem, call Brother Customer Service
at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) and
1-514-685-6464 (from within Montreal).
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine. If the problem continues, call Brother Customer Service at
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call
your fax machine to hear it answer. If there is still no answer, check the
telephone line cord connection. Connect a standard telephone handset to
the fax machine telephone jack. If there is no ringing when you call your
fax machine, call your Telephone Company to check the line.
No Dial Tone on the Handset
Press
Hook
—OR—Lift the handset. If you don’t hear a dial tone, check
telephone line cord connections at the fax machine and wall jack. Check
that the handset is connected to the fax machine’s handset jack. Test the
wall jack with another single line telephone. If there is no dial tone at the
wall outlet, call your Telephone Company.
The Caller ID does not display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal
and speaking may interfer with it. When you hear the Call Waiting
signal, ask the other party to hold while you answer the call. Then stop
speaking until you see the Caller ID on the LCD.