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Chapter 1: Introduction
1-10 2E42-27/2E42-27R/2E43-27/2E43-27R User’s Guide
1.6 GETTING HELP
For additional support related to this device or document, contact the
Cabletron Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, have the
following information ready:
• Your Cabletron Systems service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Cabletron Systems
products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.cabletron.com/
Phone (603) 332-9400
Internet mail support@cabletron.com
FTP ftp://ftp.cabletron.com
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To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address: TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.