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Printing Problems and Remedies
7-4
7
Troubleshooting
Printing Problems and Remedies
This section describes how to resolve basic printing problems.
Unable to Install a Driver (TCP/IP Network)
Cause The IP address of the computer in which a driver is to be installed is not
permitted by the settings for <RX/Print Range> in [IP Address Range Settings].
Remedy If you want to use IPP for printing and the IP address of the computer in which a
driver is to be installed is not permitted by the settings for <RX/Print Range> in
[IP Address Range Settings], the driver cannot be installed successfully. Check
the settings for <RX/Print Range> in [IP Address Range Settings]. (See step 12
in "TCP/IP Settings," on p. 3-3.)
Unable to Install a Driver (NetBIOS Network)
Cause The IP address of the computer in which a driver is to be installed is not
permitted by the settings for both <RX/Print Range> and <Setting/Browsing
Range> in [IP Address Range Settings].
Remedy If you are using a NetBIOS network and the IP address of the computer in which
a driver is to be installed is not permitted by the settings for both <RX/Print
Range> and <Setting/Browsing Range> in [IP Address Range Settings], the
driver cannot be installed successfully. Check the settings for both <RX/Print
Range> and <Setting/Browsing Range> in [IP Address Range Settings]. (See
step 12 in "TCP/IP Settings," on p. 3-3.)
Unable to Print from a TCP/IP Network
Cause 1 The machine and cable are not properly connected.
Remedy Turn OFF the machine's power switches, check that the machine is connected
to the network using the proper cable, and then turn them ON. (See
"Connecting the Machine to a Computer or Network," on p. 2-3.)
Cause 2 TCP/IP network is not properly set up.
Remedy Confirm that the IP addresses are properly set up. If the IP addresses were set
using DHCP, BOOTP, or RARP, confirm that they are operating.