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5-2
1. Troubleshooting
If any of the following problems occurs, solve the problem as described in the corresponding solution.
Network, Web Menu
Cannot use an LDAP address
book (certain users only)
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cannot update the settings in
the Web menu
Cause The ScanFront is being used or a user has not logged out.
Solution Check the ScanFront status and then try again.
Cannot access the Web menu
Cause The IP address assigned from the DHCP server has changed.
Solution
Contact the administrator of the ScanFront, and check the IP address
assigned to the ScanFront.
Cannot create a new folder
(shared folder/FTP server)
Cause
Permission to write to the shared folder has not been granted for the
user name and password that were entered.
Solution Contact the administrator of the shared folder.
Specifying a mail address as the
address and then starting
scanning results in an error
Cause The mail server settings have not been registered, or have been deleted.
Solution Contact the administrator of the ScanFront.
Cannot edit the address book/
job buttons (certain users only)
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause
The scanner cannot connect to an FTP server that requires firewall
settings to be configured.
Solution
Use an FTP server that does not require firewall settings to be
configured.
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution Contact the administrator, and check the “Language/Timezone” setting.
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered.
Solution Contact the administrator, and register the e-mail addresses.