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9-2
Troubleshooting
See “Maintenance and Inspections” (→P. xv) in “Important
Safety Instructions” as well.
Keys to be used for this operation
<Paper jam.> appears on the screen, a paper jam has occurred
in the feeder or somewhere inside the machine. To remove the
jammed document or paper, follow the onscreen instructions.
“Document Jams in the Feeder” (→P. 9-2)
“Paper Jams in the Output Area” (→P. 9-4)
“Paper Jams in the Multi-Purpose Tray” (→P. 9-4)
“Paper Jams in the Paper Drawer (Drawer 1 or 2)” (→P. 9-4)
“Paper Jams in the Back Cover and Duplex Unit” (→P. 9-5)
“Paper Jams in the Front Cover” (→P. 9-6)
“Paper Jams in the 2-sided Transport Guide” (→P. 9-7)
IMPORTANT
Perform the operation while the machine is still ON
If it is turned OFF, the data that is printing will be erased.
If the jammed paper is torn
Remove all torn pieces of paper to avoid further jams.
If paper jams occur repeatedly
Check the followings.
• Fan the paper stack and tap the edge on a flat surface to align
the paper before loading it into the machine.
• Make sure that the paper you are using meets the requirements
for use.
e-Manual → Specifications → Paper → Supported Paper Types
• Make sure that you have removed all scraps of paper from the
inside of the machine.
Do not touch the high-voltage contacts (A) or the
electrical contacts (B)
This may result in damage to the machine.
(A)
(B)
Do not touch the transfer roller (C)
This may result in deterioration of print quality.
(C)
Do not touch the feeder roller (D)
This may result in malfunctions or damage to the machine.
(D)
NOTE
Do not force the jammed document or paper out of the
machine.
Contact your local authorized Canon dealer or the Canon help line
for assistance, if needed.
Document Jams in the Feeder
Follow onscreen instructions as well as the ones provided in
this section to remove jammed documents.
1 Press [ ].
Paper jam.
Press [ ] to
display steps.
2 Remove the document loaded in the feeder.
3 Open the feeder cover.
Clearing Jams