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Note:
This error message means the same as service error codes ##338 and ##340. When this error occurs in
this model, it is not treated as a service error, but as a user error, and the error message is displayed.
“Scanning Unit (Printer Cover) is open.”
Cause: You opened the scanning unit (printer cover) during an operation.
Solution: Close the scanning unit (printer cover).
Cause: Damaged scanner open arm ass’y, damaged scanner sensor arm, or SPCNT board ass’y failure.
Solution: Replace the scanner open arm ass’y, replace the scanner sensor arm, or replace the SPCNT board
ass’y.
“The paper is jammed. Clear the paper and press [OK].”
Cause: The paper is jammed.
Solution: Clear the paper and press [OK].
“Error Turn the machine off and on”
Cause: The printer’s internal unit has malfunctioned.
Solution: Clear the paper.
Press [OK]
Reattachment the Print head.
Switch power off/on.
Check the service error code and refer to an appropriate solution.
“The machine's memory is full. Delete documents, or print from PC if the data is image.”
Cause: The machine’s memory is full because you tried to copy a very detailed document.
Solution: Divide the document and copy each part separately.
“Cannot write to memory card. (displayed as [write-protect error]”
Cause: The memory card inserted in the card slot is write-protected.
Solution: Release the write protection of the memory card.
Cause: The setting [Memory Card Protect] is set to [ON].
Solution: Set [Memory Card Protect] to [OFF], and connect the USB cable again.
“?” Cannot read from memory card.
Cause: The question mark [?] indicates that the data may be a JPEG file containing an image with the
resolution size: 6400 dpi x 6400 dpi or greater. If the data is not in the JPEG format, it is not
included in the number of images.
Solution: Print from the computer.