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4. FAQ(Problems Specific to the MP760 and Corrective Actions)
No
*
Function Phenomenon
Condition Cause Corrective action Possible call or complaint
1 C Print results Margin
(approx. .3mm)
-Paper feeding from the cassette,
Photo Paper Plus Double Sided
(A4), orderless printing, printing
on the back side of paper
-In the low temperature and low
humidity environment
-In the printer driver, increase the
amount of extension.
-Change the paper feeding method
from the cassette to the auto sheet
feeder.
-A margin appears on
printouts.
-Paper feeds at an angle.
2 B Print results -Skewed paper
feeding
-Printing on the
platen
-Plain paper
-In the high temperature and
high humidity environment
-If paper is curled, straighten it.
-Try printing on the other side of
paper.
-Paper feeds at an angle.
-Printing is performed on
the platen.
-The back side of paper
gets smeared.
3 B Print results Variation in the top
of form accuracy
-A5 or legal size
-In the low temperature and low
humidityenvironment
-Not solved even when the
number of sheets stacked in the
auto sheet feeder or the cassette
is reduced
Due to decrease of paper
feed capability in the low
temperature and low
humidity environment
-Set the top margin to 4mm or
more.
-Print start position
varies.
4 B Print results -Skewed paper
feeding
-Margin
-Photo Paper Plus Double Sided
-2L size (Japan only)
-In the printer driver, increase the
amount of extension.
-Change the paper feeding method
from the cassette to the auto sheet
feeder.
-A margin appears on
printouts.
-Paper feeds at an angle.
5 C Safety during
transportation
Carriage lock lever
dislocation
-With the print head and tanks
installed
-The phenomenon occurred in
the freight handling test
When returning the repaired
printer to the user, insert the fixing
tool(A4 plain paper folded 5
times) between the main case and
the carriage, and fix it with tape.
[See Part5. Transportation]
During transportaion for
return after repair, Ink
dries, and no ink is
ejected.