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Troubleshooting
Chapter 4 Troubleshooting 93
Chapter 4
Troubleshooting
This chapter includes information to help you solve printer problems. A
problem might have one or a combination of causes, including a
computer malfunction, software errors, the printer cable, or the printer.
Many printing problems are related to how your software interacts with
the printer.
If you can print a self test, but the printer does not print other jobs, or your
printed output is not what you expected, the problem is with your
computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter
in the order listed.
Finding Information
Problem See page
Paper Jams 95
Locating Paper Jams 95
Removing Paper Jams 100
Print Quality Problems 109
Printout Has Vertical White Streaks 109
Printout Has Black Specks 110
Printout Too Light 110
Printout Too Dark 110
Printer Problems 111
CAPT Problems 114
CAPT Messages 116
Using the Trouble Shooter 118
Uninstalling the CAPT 120