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Troubleshooting
Chapter 4 Troubleshooting 113
Printer locks up
system
Your system setup might
be a problem.
Verify that you have a high-
quality shielded interface cable.
The problem might be your
BIOS. Verify that your BIOS
setup is correct. (See your
computer’s documentation for
details.)
Verify that your physical memory
is working correctly.
If you have a Toshiba laptop,
change this line in your
CONFIG.SYS file:
c:\winutils\mxtime.exe
to:
REM c:\winutils\mxtime.exe
Computer
indicates a device
time-out
Your computer is sending
data to the printer but the
printer is not responding.
The printer might be off,
offline, or not connected to
the computer.
Make sure the printer is not
paused.
Check that the printer’s interface
cable is securely connected to
both the printer and the computer.
Make sure paper is properly
loaded in the paper tray.
Reset the printer and computer.
Try the print operation again.
Try a different cable.
Problem Cause Solution