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This section describes what to do when you have problems with operation.
When an error occurs
Errors are indicated by an error codes. When this happens, you can usually find out what the problem is as
illustrated below.
Press C and check the appropriate section of this manual for the operation you want to perform.
Troubleshooting
Prompt message Meaning Action
Operator mistake.
E001 Wrong mode.
E003 Wrong operator.
E005 Insufficient memory.
E011 Close the drawer.
E012 Journal paper end.
E014 Receipt paper end.
E015 Check R/J printer.
E016 Change back to REG mode.
E017 Enter Check/TBL number.
E018 Enter Table number.
E019 Enter Number of covers.
E020 Enter Seat number.
E023 Stock running short.
E024 No stock is available.
E028 Not found PLU or C/D is
mismatch.
E029 No registration is possible
while you are in the tender
operation.
E031 Press ST key before Finalization.
E033 Enter tendered amount.
E035 Change amount exceeds the limit.
E036 Remove money from the drawer.
E037 Digit or Amount Limitation Over.
E038 Perform Money Declaration
E040 Issue Guest Receipt.
E041 Print Validation.
E044 Print Cheque.
E045 Print Check-Endorsement.
E046 REG Buffer Full. Please
Finalize or NB.
E047 Print bill.
E048 Insert Slip Paper and retry.
E049 CHECK memory full.
E050 Detail memory full.
E051 CHK/TBL No. is occupied.
E052 CHK/TBL No. is Busy.
E053 CHK/TBL No. is not opened.
E054 Out of CHK/TBL No. Range.
E056 Store range full.
E057 No item exists in detail.
E058 Enter post entry item.
E059 Press Eat-in or Take-out key.
**********
E060 Printer offline.
**********
E061 Printer error.
Operation error
Check tracking (Open mode error)
Error clerk/Error clerk in check tracking
Memory allocation over
Drawer compulsory
Journal paper end
Receipt paper end
Internal R/J printer error
Prohibit plural operation in RF/REG– mode
Check number compulsory
Table number compulsory
Cover compulsory
Seat number compulsory
Alarm when any item drops below its programmed
minimum stock quantity during registration.
Error when actual stock value for a registration
items is a negative value.
Scanning PLU is not found or OBR code is
mismatched.
Attempted registration whilst partial tender
operation is being done.
ST compulsory
Amount tender compulsory
Change amount exceeds the limit.
Contents of the drawer exceed the programmed
limit — Sentinel function.
H.D.L., H.A.L., L.D.L. error
Money declaration compulsory
Guest receipt compulsory
Validation compulsory
Check print compulsory
Check endorsement compulsory
Registration buffer full
Slip compulsory
Alarm when no paper is inserted in the Slip.
Check tracking index full/near end
Check tracking memory full/near end
Attempt is made to use the <NEW CHECK> key to
open a new check using a number that is already
used for an existing check tracking memory.
Attempt to use the same check number whilst the
specified number is being used in the other terminal.
Check number not found
Check number range over
All check number are occupied in range.
Round repeat cannot be found in detail.
Post entry item exists in detail.
Press eat-in or take-out key.
Printer offline. “****” means ECR logical ID
and priter number.
Printer downed. “****” means ECR logical ID
and printer number.
Perform proper operation.
Return the mode to its original setting.
Input correct check number or assign the proper
clerk.
Reallocate memory.
Close cash drawer.
Replace journal paper.
Replace receipt paper.
Check the intermal R/J printer.
Switch to another mode and then back to the
RF/REG– mode again.
Input a check number.
Input a table number.
Enter the number of customers.
Input a seat number.
Perform stock maintenance.
Perform stock maintenance.
Re-enter the PLU code.
Finalize the transaction.
Press ST key.
Enter tendered amount.
Enter amount tendered again.
Perform pickup operation.
Enter correct unit price/amount.
Perform money declaration.
Issue a guest receipt.
Perform validation operation.
Perform check print operation.
Perform check endorsement operation.
Finalize the transaction.
Allocate sufficient buffer.
Perform slip printing operation.
Insert new slip paper.
Finalize and close the check number currently
used.
Finalize and close the check number currently
used.
Finalize and close the check that is currently
under the number that you want to use or use a
differrent check number.
Use another check number or close the check at
that terminal.
Use the correct check number (if you want to
reopen a check that already exists in the check
tracking memory) or use <NEW CHECK> to
open a new check.
Enter correct number.
Recall the stored data.
Enter Post entry item.
Press Eat-in or Takeout key.
The contents are printed on the backup printer.