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Cisco Connection Online
Cisco Connection Online
Cisco ConnectionOnline(CCO) isCisco Systems’primary,real-time supportchannel. Maintenance
customers and partners can self-register on CCO to obtain additional information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added
services to Cisco’s customers and business partners. CCO services include product information,
product documentation, software updates, release notes, technical tips, the Bug Navigator,
configuration notes, brochures, descriptions of service offerings, and download access to public and
authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously: a character-based version and a multimedia version that resides on the World Wide
Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet
e-mail, andit isexcellentfor quickaccess toinformation overlowerbandwidths. TheWWW version
of CCOprovides richlyformatted documents withphotographs, figures, graphics,and video,as well
as hyperlinks to related information.
You can access CCO in the following ways:
• WWW: http://www.cisco.com
• WWW: http://www-europe.cisco.com
• WWW: http://www-china.cisco.com
• Telnet: cco.cisco.com
• Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
connection rates up to 28.8 kbps.
For a copy of CCO’s Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For
additional information, contact cco-team@cisco.com.
Note If you are a network administrator and need personal technical assistance with a Cisco
product that is under warranty or covered by a maintenance contract, contact Cisco’s Technical
Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general
information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387,
408 526-7208, or cs-rep@cisco.com.
Cisco Connection Documentation
The complete caveats against this release are available on the Cisco Connection Documentation,
Enterprise Series CD—formerly UniverCD—which is the Cisco library of product information on
CD-ROM. On CD, access the Cisco IOS 11.0 caveats in the Cisco IOS Release 11.0 database.