Filter
Top Products
5-41
Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01
Chapter 5 AMIS Networking
Troubleshooting
Step 3 On the Services tab, in the field The Following Information Services Are Set Up in This Profile, click
Microsoft Exchange Server.
Step 4 Click Properties.
Step 5 On the Advanced tab, click Add.
Step 6 In the Add Mailbox box, enter UAmis.
Step 7 Click OK three times to dismiss the dialog boxes.
Moving the UAmis Mailbox
For information on moving the UAmis mailbox, see the “UAmis Mailbox” section in the “Cisco Unity
Data and Log Files” chapter of the Maintenance Guide for Cisco
Unity, at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.)
Troubleshooting
For information on troubleshooting problems with AMIS messages, see the following sections in the
Troubleshooting Guide for Cisco
Unity, at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.
• In the “Logs and Traces” chapter:
–
“AMIS Diagnostic Traces”
–
“Cisco Unity Voice Connector Logs”
• In the “Networking” chapter:
–
“Troubleshooting Problems with Outbound AMIS Messages”
–
“Troubleshooting Problems with Inbound AMIS Messages”
For detailed information about the touchtones that are transmitted during an AMIS call, see the AMIS
Analog Networking Definitions white paper, at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.
You can use the Port Status Monitor, available in the Switch Integration Tools section of Tools Depot, to
observe call progress, and the Port Usage Analyzer, available in the Reporting Tools section of Tools
Depot, to monitor port usage.
Notable Behavior
This section describes notable behavior of AMIS Networking. See the following sections for more
information:
• Inbound Messages Are Delivered Only to Primary Extensions, page 5-42
• Inbound Search Scope, page 5-42
• Running the Voice Connector Setup Program in Another Language, page 5-42