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Cisco Aironet 600 Series OfficeExtend Access Point User Guide
Chapter 1 Cisco Aironet 600 Series OfficeExtend Access Point User Guide
Troubleshooting
Troubleshooting
Problem LED Status Reasons Possible Solution
Private WLAN clients
c
an connect to the
Internet; but WLANs
provided by the
controller are unable to
connect or not being
broadcast.
LED cycling through
pu
rple and orange with
client associated; LED
cycling with purple,
orange, and blue with no
client associated.
Access Point is in
C
APWAP Discovery
mode.
Verify that the correct
Wireless LAN
Controller IP address is
entered in the WAN
page of the 600 Series;
verify that CAPWAP
ports are allowed
through the personal
firewalls if any are
present on a router
between the 600 series
and the modem.
WLANs provided by the
co
ntroller are not
broadcast or clients are
unable to connect.
Blinking blue Software Upgrade in
Proc
ess.
Wait for 600 series to
finish code download
and perform an
automatic reboot.
No connectivity is
a
vailable through 600
Series access point.
Blinking orange No IP address on the
600 Series access point,
waiting for DHCP
address.
Restart your home
route
r/gateway or
modem followed by
your 600 Series access
point.
No connectivity is
a
vailable through 600
Series access point,
local GUI unavailable,
or other issues.
Orange Software Failure Disconnect and
reconnec
t power to the
600 Series access point.
The access point signal
st
rength is low.
Not applicable The access point may
not be in the optimal
position in relation to
your device(s). If the
access point is in close
proximity and above
your device, the signal
may become skewed.
Position the access
p
oint lower than or with
the LED side facing
your devices.