Filter
Top Products
x
Design Guide for Cisco Unity Release 5.x
OL-14619-01
Preface
Additional Cisco Unity Documentation, System Requirements,
and Supported Hardware and Software
For descriptions and the URLs of Cisco Unity documentation on Cisco.com, see the Documentation
Guide for Cisco
Unity. The document is shipped with Cisco Unity and is available at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.ht
ml.
In particular, note:
• For system requirements, and lists of supported hardware and software, the System Requirements for
Cisco
Unity Release 5.0 at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
• For a list of servers that meet Cisco Unity specifications, the Cisco Unity Supported Platforms List,
at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.
• For client workstations, a list of the software that is compatible with the version of Cisco Unity that
you are installing, and a list of messaging clients that are compatible with the version of Cisco
Unity
that you are installing, the Compatibility Matrix: Cisco
Unity and the Software on Subscriber
Workstations at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.ht
ml.
Support Policy for Optional Third-Party Software
The Cisco support policy states that customers can deploy third-party software for backup, monitoring,
and security on the Cisco
Unity server. However, Cisco expects that customers (or their systems
integration partners) will have tested the interoperability of such products with Cisco
Unity before the
products are deployed. Such testing is essential in mitigating the risk that problems between Cisco
Unity
and the third-party products loaded on the Cisco
Unity server will be discovered within the production
environment.
If a customer calls the Cisco Technical Assistance Center (TAC) with a problem, a Cisco TAC engineer
may require that optional third-party software be turned off or even removed from the Cisco
Unity server
during the course of troubleshooting. If it is determined that the interoperability between the third-party
software and Cisco
Unity was the root cause of the problem, the Cisco TAC engineer will require that
the third-party software be disabled or removed from the Cisco
Unity server until the interoperability
issue is addressed so that the customer can continue to have a functional Cisco
Unity system.
Before installing any qualified optional Microsoft service pack on the Cisco Unity server, confirm that
the manufacturer of any optional third-party software or hardware that you plan to install on the
Cisco
Unity server—or that is already installed—also supports the service pack for use with its product.