Filter
Top Products
5-12
Design Guide for Cisco Unity Release 5.x
OL-14619-01
Chapter 5 Designing a Cisco Unity System with Domino as the Message Store
Deploying Cisco Unity for Lotus Domino
Administrative Access and Control
To manage administrative access to the Cisco Unity server and its resources, the customer may want
different levels of access for different operations, for example, backing up the server or gathering
performance information for trending.
When installing Cisco Unity in a Unified Messaging configuration, it is best to allow administrative
access to the server to be governed by the server administration policies of the customer. This should not
detract from the administrative access required for normal Cisco
Unity operations, which include:
• Managing the server resources (hardware, operating system, file system, and other supporting
software).
• Managing the Cisco Unity application, including web access; supporting components such as SQL
Server/MSDE, IIS, and Internet Explorer; the Cisco
Unity application log files; and utilities such as
the Windows Event Viewer, Performance Monitor, and so on.
• Administering Cisco Unity subscribers, distribution lists, call handlers, and so on.
• Administering Cisco Unity switch connectivity to Cisco Unified Communications Manager or a
circuit-switched phone system.
Establishing Support Policies
To make administering Cisco Unity more manageable, establish a support policy that separates
Cisco
Unity-specific administration from administration for the rest of the server. This allows
Cisco
Unity administrators with limited class of service (COS) settings to access the Cisco Unity
application only as designed through their COS.
Network Services
Cisco Unity is a Notes client that uses Notes name resolution to resolve FQDNs in the Domino/Notes
environment. Cisco
Unity must be able to access and resolve server names across the deployment, or
performance will suffer and some Cisco
Unity operations will fail. Ideally, the name resolution server
will be on the same highly available network as the Cisco
Unity server. Because Cisco Unity for Domino
can only be deployed in existing Domino environments, name resolution servers should already be
available.
Because Cisco Unity still needs to be installed in an Active Directory domain, Cisco Unity relies on
Windows DNS. If you install Cisco
Unity into an existing Active Directory domain, there should be an
existing DNS server highly available. If the customer does not have an existing Active Directory domain,
DNS must be installed on the Cisco
Unity server.
Deployment Tasks for Unified Messaging Configurations
In a Unified Messaging configuration, pay careful attention to the placement of Cisco Unity servers, how
they are managed, and the accounts that are used to manage them.
Consider the following deployment best practices:
• Define and create the accounts to be used in running the Cisco Unity services.
• Define and create the accounts to be used to administer Cisco Unity.