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CHAPTER
8-1
Design Guide for Cisco Unity Release 5.x
OL-14619-01
8
Voice-Recognition Access to Cisco Unity
The Cisco Unity voice-recognition feature lets users navigate the Cisco Unity conversation and manage
voice messages by using spoken commands, either by saying the number associated with a menu option
or by saying a word or phrase, for example, “play new messages” or “reply to all.”
For more information, see the following documentation:
• System requirements for voice recognition servers are listed in System Requirements for Cisco Unity
Release 5.0 at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
• End-user documentation appears in:
–
The “Using the Press-or-Say Phone Input Style” chapter in the User Guide for the Cisco Unity
Phone Interface (Release 5.x with Microsoft Exchange) at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.
–
The Release Notes for Spoken Commands in Cisco Unity 5.0(1) at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Note the following about speech access to Cisco Unity:
• There must be a one-to-one correlation between voice-recognition servers and Cisco Unity servers
that home subscribers with speech access to Cisco
Unity. If Cisco Unity failover is configured, only
one voice-recognition server is required for each pair of failover servers.
• A maximum of 24 voice-recognition ports are supported on Cisco Unity voice-recognition servers.
For a list of servers supported as voice-recognition servers, see the Cisco
Unity Supported Platforms
List at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.
• The Cisco Unity server and the corresponding voice-recognition server must be connected across a
high-speed IP network with minimal propagation delay and with proper Quality of Service
guarantees for traffic between the components.
• The Cisco Unity server cannot be separated by a firewall from a Cisco Unity voice-recognition
server. In a failover or standby-redundancy configuration, neither Cisco
Unity server can be
separated by a firewall from a Cisco
Unity voice-recognition server.
• For voice recognition to be available on a Cisco Unity server, the license installed on the
Cisco
Unity server must include one of the following:
–
Unified Messaging subscriber licenses
–
Voice Messaging subscriber licenses with licenses for advanced features
• Voice recognition is currently available only in U.S. English.